Frequently Asked Questions

If you have entrants saying they haven’t gotten their confirmation emails, then follow these steps to resend the confirmation email:

ALL GIVEAWAYS > VIEW CONTESTANTS then click “BULK RESEND” this will resend the confirmation email to everyone that is unconfirmed. You can also send manually to specific addresses.

We currently integrate with and automatically push emails to the following email providers:

• Aweber
• Campaign Monitor
• GetResponse
• Mailchimp
• ConvertKit
• ActiveCampaign

Need help adding that integration?  Here’s how to do it!

The e-mail template is only for when a contestant first enters your giveaway.

You will need to manually e-mail your contestants, or set up an autoresponder in your Email Service Provider if you wish to communicate with them further.

It sounds like your webhost is using “shared hosting” where many different clients are hosted on the same server. This is common for economy hosting plans, or sites that don’t need to handle enormous amounts of traffic.

Solution: As shared hosting isn’t the best for sending e-mail, we highly recommend trying a plugin like the WP Mail SMTP to offload the mail sending to a third party provider like SparkPost (or Gmail).

Once you offload the sending of emails from your webhost to a dedicated mail server, those emails should start getting out 🙂

Here’s a quick video we have about this common problem:

If you have entrants saying they haven’t gotten their confirmation emails, then follow these steps to resend the confirmation email:

ALL GIVEAWAYS > VIEW CONTESTANTS then click “BULK RESEND” this will resend the confirmation email to everyone that is unconfirmed. You can also send manually to specific addresses.

We currently integrate with and automatically push emails to the following email providers:

• Aweber
• Campaign Monitor
• GetResponse
• Mailchimp
• ConvertKit
• ActiveCampaign

Need help adding that integration?  Here’s how to do it!

The e-mail template is only for when a contestant first enters your giveaway.

You will need to manually e-mail your contestants, or set up an autoresponder in your Email Service Provider if you wish to communicate with them further.

It sounds like your webhost is using “shared hosting” where many different clients are hosted on the same server. This is common for economy hosting plans, or sites that don’t need to handle enormous amounts of traffic.

Solution: As shared hosting isn’t the best for sending e-mail, we highly recommend trying a plugin like the WP Mail SMTP to offload the mail sending to a third party provider like SparkPost (or Gmail).

Once you offload the sending of emails from your webhost to a dedicated mail server, those emails should start getting out 🙂

Here’s a quick video we have about this common problem:

If you have entrants saying they haven’t gotten their confirmation emails, then follow these steps to resend the confirmation email:

ALL GIVEAWAYS > VIEW CONTESTANTS then click “BULK RESEND” this will resend the confirmation email to everyone that is unconfirmed. You can also send manually to specific addresses.

We currently integrate with and automatically push emails to the following email providers:

• Aweber
• Campaign Monitor
• GetResponse
• Mailchimp
• ConvertKit
• ActiveCampaign

Need help adding that integration?  Here’s how to do it!

The e-mail template is only for when a contestant first enters your giveaway.

You will need to manually e-mail your contestants, or set up an autoresponder in your Email Service Provider if you wish to communicate with them further.

It sounds like your webhost is using “shared hosting” where many different clients are hosted on the same server. This is common for economy hosting plans, or sites that don’t need to handle enormous amounts of traffic.

Solution: As shared hosting isn’t the best for sending e-mail, we highly recommend trying a plugin like the WP Mail SMTP to offload the mail sending to a third party provider like SparkPost (or Gmail).

Once you offload the sending of emails from your webhost to a dedicated mail server, those emails should start getting out 🙂

Here’s a quick video we have about this common problem: