Frequently Asked Questions

Don’t see your question below? Please email us at: support@kingsumo.com


Getting Started

If you’re on an older version of our plugin, then certain features may not work properly until you update to our latest version.

Simply shoot us an email with your name, email you used to purchase your license, and we’ll re-send you your download link within the same day.

Category: Getting Started

Click “How do I install Giveaways” for step-by-step installation instructions.

Category: Getting Started

Click “How do I setup my first giveaway?” for a video with step-by-step directions:

Category: Getting Started

We created Giveaways to be FB compliant but please review FB terms as they are subject to change. You can view Facebook’s TOS here.

Category: Getting Started

Yes, you can add a logo, 3 images, and a background image.

To pick a winner for your giveaway:

* head to your WordPress admin dashboard.
* go to KingSumo Giveaways > All Giveaways and hover your mouse over the giveaway you want to draw a winner for.
* click on “Manage Giveaway”
* click on the “Draw” button to draw a winner
* if you want to draw a different winner, click “Re-draw”
* if you’re satisfied with your drawn winner, click “Confirm” to confirm that they are the winner of your giveaway

Here’s a quick video of the process if you need more help:

Category: Getting Started

Yes!

You can add Tracking and Conversion Pixels by going to your WP Admin dashboard and then Settings > KingSumo Giveaways > Advanced tab. From there, you’ll see a “Extra Footer” and “Extra Contestant Footer” section. The first is for the giveaway’s landing page and the second is for the sharing page that’s reached after entering the giveaway.

Here’s a video of where to enter that info and what pages each section impacts:

You bet! Plus, the process is automatic with Kingsumo Giveaways.

Just head to the settings of the KS Giveaways plugin, then under the reCAPTCHA heading, enter your Site Key and Secret Key. The KS Giveaways plugin handles all the rest automatically 🙂

Here’s the process start to finish:

Category: Getting Started

Nope!

Kingsumo Giveaways is a WordPress.org-hosted plugin – BUT, now you can embed your giveaways on non-wordpress sites as well.

Check out our full blog post here for more information: http://wordpress.kingsumo.com/embed-giveaway-non-wordpress-site/

Category: Getting Started

Email

If you have entrants saying they haven’t gotten their confirmation emails, then follow these steps to resend the confirmation email:

ALL GIVEAWAYS > VIEW CONTESTANTS then click “BULK RESEND” this will resend the confirmation email to everyone that is unconfirmed. You can also send manually to specific addresses.

Category: Email

We currently integrate with and automatically push emails to the following email providers:

  • Aweber
  • Campaign Monitor
  • GetResponse
  • Mailchimp
  • ConvertKit
  • ActiveCampaign

Need help adding that integration?  Here’s how to do it!

 

Categories: Customizations, Email

The e-mail template is only for when a contestant first enters your giveaway.

You will need to manually e-mail your contestants, or set up an autoresponder in your Email Service Provider if you wish to communicate with them further.

Category: Email

It sounds like your webhost is using “shared hosting” where many different clients are hosted on the same server. This is common for economy hosting plans, or sites that don’t need to handle enormous amounts of traffic.

Solution: As shared hosting isn’t the best for sending e-mail, we highly recommend trying a plugin like the WP Mail SMTP to offload the mail sending to a third party provider like SparkPost (or Gmail).

Once you offload the sending of emails from your webhost to a dedicated mail server, those emails should start getting out 🙂

Here’s a quick video we have about this common problem:

Category: Email

Customizations

No! If you publish a giveaway on an older version of the plugin and update to a newer version, all of your data will remain. 🙂

Category: Customizations

Unfortunately we don’t have this feature yet, but it is in the works as it’s been highly requested from customers. 🙂

Category: Customizations

We currently integrate with and automatically push emails to the following email providers:

  • Aweber
  • Campaign Monitor
  • GetResponse
  • Mailchimp
  • ConvertKit
  • ActiveCampaign

Need help adding that integration?  Here’s how to do it!

 

Categories: Customizations, Email

Yes, you can add a logo, 3 images, and a background image.

Unfortunately no. We’ve done hundreds of tests and having more fields dramatically kills conversion rate.

Causing people to stop and think will not allow your giveaway to become viral.

You can edit your confirmation e-mail template with a question or link to a form though.

The only extra information we allow you to collect through the giveaway itself is the user’s Name. If you choose to enable that, just head to Kingsumo Giveaways > Options > Settings tab, then click the checkbox next to “Ask for name”. Easy peasy! 🙂

Category: Customizations

Yes, but it’s advanced and we strongly recommend you have a professional web developer handle it.

Here are the directions:
In the templates dir theres a README_MODIFYING.txt to clone+modify the template.

In advanced you can also paste in additional footer code, you could override CSS there too.

Category: Customizations

Yes!

You can add Tracking and Conversion Pixels by going to your WP Admin dashboard and then Settings > KingSumo Giveaways > Advanced tab. From there, you’ll see a “Extra Footer” and “Extra Contestant Footer” section. The first is for the giveaway’s landing page and the second is for the sharing page that’s reached after entering the giveaway.

Here’s a video of where to enter that info and what pages each section impacts:

There’s a height attribute in the shortcode that can be used to adjust the height of the iFrame. It would look like this:

Post ID#xxxxxx is not a valid giveaway.

You can adjust the number to suit your needs!

Category: Customizations